Service and Servicing
Your Lacanche/Westahl is not a latent heat cooker (on all of the time), and so therefore an annual service is not mandatory for its correct functioning. However, it is designed for heavy use and to least for many years. Therefore, once it is out of its initial three year warranty period, you may wish to consider a number of options we offer to help maintain your cooker in top condition:
If you are experiencing a problem with your Lacanche / Westahl then the first thing to do is to call our Service Department on: 01202 733 011 (option 3) or by our website contact form.
As well as ascertaining the nature of the problem, we will need to take some simple details from you such as your name, postcode and address. We will also require the serial number or CE number of your cooker. This is contained on the orange/yellow piece of paper in French that comes in the information folder inside your cooker. If you cannot find this, we will help you locate the CE number on the appliance itself.
Breakdown Repair
This is a service call with a standard call out charge which includes the first 15 minutes labour and then a fixed cost for labour per half hour thereafter. Parts are chargeable. All parts fitted will be covered by 1 year warranty.
If your cooker is out of warranty and you would like to have it serviced, we offer two service packages:
Premier Service
The engineer carries out a full service of the cooker. Any parts required are charged at a discount of 10% from standard price. You receive a 12 month full warranty covering all electro-mechanical parts. The Premier Service is charged at £250 including VAT (up to 2 hours).
Extended Warranty
Alternatively, if your Lacanche/Westahl warranty has expired (if your cooker is more than 3 years old), you may wish to extend the warranty for a further 12 months, without necessarily booking a service. This Extended Warranty covers all electro mechanical parts and breakdown labour for 12 months. The cost of the Extended Warranty is £230 including VAT.
Note: The term electro mechanical is used with the intention of differentiating faults concerning the workings and functionality of the product (which are covered by warranties), as oppose to problems with the exterior or aesthetic of the product such as chipped enamel or damage caused by lifting the product by the hand rail (which are not covered by the warranties).
