Owners Information

Servicing and Repairs

Do you have a service enquiry?

Please use our Service Enquiry Form.

It is always nice to know that your Lacanche range cooker will always be maintained to the highest standards. Lacanche technicians are fully trained by Lacanche and are Gas Safe Registered. They are all employed directly by Fourneaux de France Ltd and have over 25 years combined experience of Lacanche.  

Your Lacanche is not a latent heat cooker (on all of the time), and so therefore an annual service is not mandatory for its correct functioning. However, it is designed for heavy use and to last for many years. Therefore, once it is out of its initial three year warranty period, you may wish to consider a number of options we offer to help maintain your cooker in top condition:

If you are experiencing a problem with your Lacanche then the first thing to do is to contact our Service Department by using our website contact form.

Service Repair Inside M25

This is a  service call inside M25 to complete the repair only. The charge is £135.00 including Vat, which includes the first 30 minutes on site. Thereafter the charge is £21.00 including Vat per 15 minutes or part thereof. Parts are chargeable. All parts fitted are genuine Lacanche spare parts and are covered by 1 year warranty.

Service Repair Outside M25

This is a service call outside M25 (excluding Highlands & Islands). The charge is £125.00 including Vat, which includes the first 30 minutes on site. Thereafter the charge is £21.00 including Vat per 15 minutes or part thereof. All parts fitted are genuine Lacanche spare parts and are covered by 1 year warranty

If your cooker is out of warranty and you would like to have it serviced, we offer two service packages:

 

Premier Service

The engineer carries out a full service of the cooker. Any parts required are charged at a discount of 10% from standard price.  Regardless of the age of your Lacanche you will receive a 12 month full warranty covering all electro-mechanical parts. The Premier Service is charged from £220 including VAT.

View details of our Premier Service

Extended Warranty

Alternatively, if your Lacanche 3 year warranty has recently expired, you may wish to extend the warranty for a further 12 months. This Extended Warranty covers all electro mechanical parts, callout and breakdown labour for 12 months. The cost of the Extended Warranty starts from £252 (including VAT)

View details of our Extended Warranty

 

 

Note: The term electro mechanical is used with the intention of differentiating faults concerning the workings and functionality of the product (which are covered by warranties), as oppose to problems with the exterior or aesthetic of the product such as chipped enamel or damage caused by lifting the product by the hand rail (which are not covered by the warranties).

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